Refund policy

Returns & Refund Policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, your item must be in the same condition that you received it—unused with all original tags, and in its original packaging. You must also provide your receipt or proof of purchase. Please note that sale items are not eligible for return or refund.

To initiate a return, please contact us at support@magnedotz.com. We will respond within 24 hours. If your return is approved, we will provide return instructions and the return shipping address within 3 business days. Returns sent without prior authorization will not be accepted.

Because inventory availability may change, we ask that you contact us before returning any item so we can ensure your return is handled promptly and appropriately.

If you have any questions regarding a return, please contact us at support@magnedotz.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

If your item arrives damaged, please take clear photographs of the damage and notify us within 24 hours of delivery.

Exchanges

The fastest way to receive a replacement item is to return your original item (if eligible). Once your return has been approved, you may place a new order for the desired item.

Restocking Fee

We do not charge a restocking fee for items returned in new, unused condition.

Used, opened, or items returned in a condition different from how they were originally received may be subject to a 40% restocking fee. This fee helps cover inspection, repackaging, and processing costs. The restocking fee will be deducted from your refund after the returned item has been inspected.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, less any applicable restocking fee. Please note that it may take several business days for your bank or credit card issuer to process and post the refund.

If you have any questions regarding your refund, please contact our Customer Support team at support@magnedotz.com.